Instructions for cancellation

Refund Policy
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Right of rescission
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must (us: name / company, address, telephone number, e-mail address and, if available, the fax number.) By means of a clear statement (eg a letter sent by mail, fax or e-mail) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than XNUMX days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.
They bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address, e-mail address and, if available, the fax number]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
-------------
(*) Delete where inapplicable.

Exclusion or premature termination of the right of revocation
The right does not apply to contracts
for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;
the supply of goods that can spoil quickly or whose expiration date has passed quickly;
for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
the supply of newspapers, periodicals or magazines with the exception of subscription contracts.


for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.

Cancellation policy for consumers for a contract for several goods ordered by the consumer under a single order and delivered separately

Refund Policy
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Right of rescission
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. In order to exercise your right of withdrawal, you have to give us ([insert: name / company, address, telephone number, email address and, if available, the fax number. You can also use the shortcode Balanso GmbH
Wolfratshauser Strasse 9
82049 Pullach in the Isar Valley
Use service@balanso.de for this, and enter the address in DE settings.]) by means of a clear statement (eg a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Effects of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than XNUMX days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.
They bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address, e-mail address and, if available, the fax number]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
-------------
(*) Delete where inapplicable.

Exclusion or premature termination of the right of revocation
The right does not apply to contracts

for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;
the supply of goods that can spoil quickly or whose expiration date has passed quickly;
for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
the supply of newspapers, periodicals or magazines with the exception of subscription contracts.


for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.

Cancellation policy for consumers for a contract for the delivery of a product in several partial services or items

Refund Policy
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Right of rescission
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece. In order to exercise your right of withdrawal, you have to give us ([insert: name / company, address, telephone number, email address and, if available, the fax number. You can also use the shortcode Balanso GmbH
Wolfratshauser Strasse 9
82049 Pullach in the Isar Valley
Use service@balanso.de for this, and enter the address in DE settings.]) by means of a clear statement (eg a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Effects of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than XNUMX days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.
They bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address, e-mail address and, if available, the fax number]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
-------------
(*) Delete where inapplicable.

Exclusion or premature termination of the right of revocation
The right does not apply to contracts

for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;
the supply of goods that can spoil quickly or whose expiration date has passed quickly;
for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
the supply of newspapers, periodicals or magazines with the exception of subscription contracts.


for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery;
for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;

Cancellation policy for consumers for a contract for the regular delivery of goods for a fixed period of time

Refund Policy
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Right of rescission
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the first goods. In order to exercise your right of withdrawal, you have to give us ([insert: name / company, address, telephone number, email address and, if available, the fax number. You can also use the shortcode Balanso GmbH
Wolfratshauser Strasse 9
82049 Pullach in the Isar Valley
Use service@balanso.de for this, and enter the address in DE settings.]) by means of a clear statement (eg a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Effects of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than XNUMX days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.
They bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address, e-mail address and, if available, the fax number]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
-------------
(*) Delete as appropriate

Exclusion or premature termination of the right of revocation
The right does not apply to contracts

for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;
the supply of goods that can spoil quickly or whose expiration date has passed quickly;
for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
the supply of newspapers, periodicals or magazines with the exception of subscription contracts.


for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.

Cancellation policy for a contract for the supply of digital content that is not delivered on a physical medium
Refund Policy
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Right of rescission
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. In order to exercise your right of withdrawal, you have to give us ([insert: name / company, address, telephone number, email address and, if available, the fax number. You can also use the shortcode Balanso GmbH
Wolfratshauser Strasse 9
82049 Pullach in the Isar Valley
Use service@balanso.de for this, and enter the address in DE settings.]) by means of a clear statement (eg a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Effects of cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.

Model Withdrawal Form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address, e-mail address and, if available, the fax number]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
-------------
(*) Delete where inapplicable.

Exclusion or premature termination of the right of revocation
The right of revocation does not apply to contracts for the supply of digital content which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely if we have only begun with the execution of the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation at the beginning of the fulfillment of the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.